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U.S. Citizenship and Immigration Services

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U.S. Citizenship and Immigration Services (USCIS) is the agency within the Department of Homeland Security (DHS) that oversees lawful immigration to the United States.

Challenges

USCIS requires a large volume of diverse communication materials to reach its internal and external stakeholders, but does not have the in-house resources and expertise to produce them.

Solution

Information Experts along with its partner provides graphic designers who work onsite with USCIS’s Customer Services Public Engagement Directorate, Office of Citizenship, and Office of Communications to produce a high volume of graphic design materials that include flash presentations, tent cards, publications, posters, invitations, banners, flyers, brochures, customer guides, and more.  We also provide photography services, print management expertise, technical writing and editing, as well as services related to specialty projects such as web design, public exhibit design, and video production.

The Information Expert team hires the graphic designers and facilitates their security clearances so they can work onsite at USCIS offices. Once the designers are onsite, Information Experts works closely with the USCIS project managers and the onsite graphic designers to complete a variety of design tasks.

Because USCIS’s audiences includes immigrants, the Information Experts team also produces materials in numerous foreign languages that are as diverse as Korean and Farsi.

The Information Experts team continues to successfully complete the tasks specified in the statement of work and has been flexible to complete additional work requests.

Results

The Information Experts team has proven to be a valuable partner for USCIS in its ability to provide expertise in several areas and consistently delivers high quality graphic support services. With work that has been nominated for industry awards, Information Experts’ graphic designers have contributed to a number of projects that have been lauded by senior USCIS management. Information Experts’ designers also helped create the new DHS mission statement graphic that reflects the pillars and priorities of the DHS workforce.

Services Provided

  • Project Management
  • Graphic Design
  • Technical Writing and Editing
  • Production Management
  • Photography
  • Exhibit Design
  • Video Production
  • Website Development