Information Experts

Quality Control Analyst

Position Type:

Full-time Exempt

Position Profile:

Be an outstanding communications content quality hawk – ensuring delivery of an error-free, high-quality product to our clients. This position assures that deliverables are correct, consistent with requirements, and meet IE’s high standards of quality. This is accomplished by reviewing, proofreading, and editing all project documents, including print and Web-based deliverables, and proposals. This position also tests Web-based deliverables, from the user perspective, to ensure they are accurate, flow appropriately, and function correctly.

Principal Responsibilities:

• Review the accuracy and completeness of all print and Web-based material (e.g., table of contents, index, headers, footers, chapter titles, copyright information, fonts, page numbering, and format requirements); identify ambiguities and errors in spelling, grammar, syntax, and format; and make edits to ensure correctness and clarity of writing
• Ensure deliverables follow style guides and client requirements as well as adhere to set standards for graphics formatting and style
• Conduct user tests of all client deliverables ensuring accurate navigation and flow of Web-based deliverables
• Define and develop quality-assurance processes related to print, Web, and e-Learning deliverables
• Assist in the identification, assessment, and resolution of issues and problems
• Work with the project team regarding specific work deliverables and required revisions; work with project manager to develop review and testing schedules that meet the required timeline and budget
• Balance and prioritize work to ensure critical items are addressed
• Produce high-quality deliverables while working within budget and meeting deadlines
• Keep supervisor aware of workload and conflicting commitments

Required Qualifications:

• Ability to write in plain English
• Superior ability to proof, edit, and correct copy for a variety of communication vehicles
• Outstanding attention to detail and thoroughness in reviewing deliverables, project proposals, and documentation
• Strong computer skills; fluent in Word and PowerPoint
• Ability to work with limited direction in a fast-paced environment and execute instructions necessary to complete a task from beginning to end; can easily handle multiple projects simultaneously while managing tight deadlines
• Must be able to implement procedures to ensure that all information and deliverables meet company client standards as well as end-user requirements; must be able to develop templates and style guidelines to ensure an effective and consistent product
• Excellent ability to communicate information and ideas in speaking and writing so others will understand
• Must be able to work cooperatively as a member of a team as well as independently
• Must have patience, flexibility, and a good sense of humor, and be solutions-focused
• Good visual acuity to look at printed copy for extended periods of time
• Experience with the development of Section 508-compliant deliverables and SCORM-conformant deliverables

Education and Experience Requirements:

• Bachelor’s degree in English, Journalism, Communications or related field
• Excellent knowledge of grammar, spelling, formatting, and style requirements
• Familiarity with GPO, AP, and Chicago style guides
• 2-4 years of experience in proofreading, editing, and testing the functionality of collateral, Web sites, and marketing/communications deliverables
• Experience with providing quality control reviews of government related deliverables a plus

Company Profile:

Information Experts is an award-winning communications firm specializing in results-focused strategic communications consulting and creation. Information Experts has become who we are through a unique yet pragmatic sensibility we call integrated communications. Integrated communications represents not only our complementary suite of consulting, content, marketing, and training services, but also our fundamental mission to help corporations find and communicate their authentic voice to its customers, partners, employees, and the media.

Please e-mail us at to submit your resume.